Back when offices were first getting computers and printers, general information technology (or “IT”) professionals came on the scene to help maintain, fix, and upgrade systems. Today, individual offices can do a lot without extra help. Most people can type, save files, and communicate via email on their own. Online or “cloud” software is easier than ever to use. But software freezes; file servers need regular maintenance; hacker threats are only increasing. This is where your “help desk” comes in. You email or call your IT support team with technology issues, and they come to the rescue.
